TheCompetitiveEdge.com 30 Day Return Policy

• All bulk order sales are final, no returns on volume orders.

• One return product per customer per 30 day return period.

• There is a 50% restocking fee on all Professional Products and BC-1500PRO and RD-545PRO. Returns will only be accepted if an RMA was requested within 30 days of purchase.

• Returns received within 30 days of the original shipment date, may result in a full credit (shipping fee is non-refundable) to the customer's credit card. All returns must be in original factory packaging and undamaged. All parts and manuals must be returned. Products used outside of the manufacturers suggested use voids this warranty (ie. using a consumer model in a professional environment).

• Please contact Customer Service at 1-425-222-7922 to obtain a Return Merchandise Authorization (RMA) before returning product back to TheCompetitiveEdge.com. An RMA number is required for all returns. Return shipments arriving without an RMA number will be refused. RMA's are only valid for 30 days, once the 30 days has passed, your return period has expired.

• In order to expedite a return, please have the following information on hand when requesting an RMA number: Invoice Number, Order Date, Reason For Return, Action To Take (Replacement / Repair / Credit) and whether the box has been opened or is manufacturer sealed.

• Customer is reponsible for shipping charges to TheCompetitiveEdge.com's warehouse for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by TheCompetitiveEdge.com to Customer, at TheCompetitiveEdge.com's expense, using United Parcel Service (UPS).

• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.

• Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.

Return Shipping Address:

For returns via UPS:

TheCompetitiveEdge.com
8166 304th Ave S.E.
Issaquah, WA 98027

For returns via USPS:

TheCompetitiveEdge.com
P.O. Box 376
Preston, WA 98050

Return Shipping: Customer agrees to pay all return shipping charges.

Defective Items: All defective items must be confirmed defective with the factory.

Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.

Contact us at 1-425-222-7922 or sales@thecompetitiveedge.com