Personal and professional weight scales, body composition, and health monitoring equipment
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Returns

Returns

TheCompetitiveEdge.com 30 Day Return Policy

  • All bulk order sales are final, there is no return policy for volume orders.
     
  • There is a 50% restocking fee on all MC-980U Plus, MC-780U, PW-630U, and PH-740 returns.  Returns will only be accepted if an RMA was requested within 30 days of purchase.
     
  • Returns received within 30 days of the original shipment date, may result in a full credit to the customer's credit card.  All returns must be in original factory packaging and undamaged. All parts and manuals must be returned.  Products used outside of the manufactures suggested use void this warranty (ie. using a consumer model in a professional environment).
     
  • Please contact Customer Service at 1-866-859-EDGE (3343) to obtain a Return Merchandise Authorization (RMA) before returning product back to TheCompetitiveEdge.com. An RMA number is required for all returns. Return shipments arriving without an RMA number will be refused.  RMA's are only valid for 30 days, once the 30 days has passed, your return period has expired.
     
  • In order to expedite a return, please have the following information on hand when requesting an RMA number: Invoice Number, Order Date, Reason For Return, Action To Take (Replacement / Repair / Credit) and whether the box has been opened or is manufacturer sealed.
     
  • Customer is reponsible for shipping charges to TheCompetitiveEdge.com 's warehouse for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by TheCompetitiveEdge.com to Customer, at TheCompetitiveEdge.com 's expense, using United Parcel Service (UPS).
     
  • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
     
  • Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.

Return Shipping Address:

TheCompetitiveEdge.com
8166 304th Ave S.E.

PO Box 376

Preston, WA 98050

Return Shipping: Customer agrees to pay all return shipping charges.

Defective Items: All defective items must be confirmed defective with the factory.

Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.